Start:

1. Hey this is [Your Name] from Matthews Cleaning Co. I am calling in regards to the resume you have submitted to our company!
2. I am hoping to ask a few questions to pre-screen which will make sure you are the right fit for the position we have advertised.
3. Do you have 5 minutes now for a chat?

Finalising:

1. I have submitted your application now, the interview team will be in touch with you to schedule an interview if all goes well.

No Answer Phone Template (Voicemail):

Hi [Candidate Name],

My name is [Your Name], I am the assistant recruitment manager of Matthews Cleaning Company.

I am calling in regards to your resume and would like if you could please call me back shortly on [Your number] to discuss our available position.

Hope you have a great day!

No Answer Phone Template (Text message):

Hi [Candidate name],

This is [Your name] from Matthews Cleaning Co. I have left you a quick voicemail message.

We are calling in regards to your resume and I would like if you could call back shortly on [Your number] to discuss the open position!

Hope you have a great day!

Dear [Candidate],

I would like to thank you for applying for our commercial cleaning position and we appreciate your patience through this process.

I would like to offer you the position as we believe you align well with the requirements of the role, and we are sure that you be have a positive contribution to our team and clients.

The office will send through your onboarding documents through TANDA and If you have any questions or concerns, please do not hesitate to reach out to us. 

We are excited to have you on board and look forward to working with you.

Dear [Recipient’s Name],

I trust this email finds you well.

I am writing with regards to a prospective candidate, who has applied for a position at our company.

In the candidate’s application, they listed you as a reference. To assist us in making an informed decision, we kindly ask for your help in completing a reference check.

In order to streamline this process, we have created an online form where you can easily provide your insights about the candidate. This secure platform allows us to maintain the integrity of the process, ensure confidentiality, and respect your valuable time.

Please click on the link below to access the reference check form: https://portal.matthewscleaningco.com.au/reference-check/

Best regards,
[Your name]

Invoicing and Payroll:

1. Can you describe your experience with managing invoices and payroll?
2. What payroll systems have you used in the past, and how proficient are you in using them?
3. Can you tell me about a time when you had to resolve a payroll discrepancy?

Paying Creditors and Reconciling Receipts and Accounts:

4. How have you handled accounts payable in your previous roles?
5. Could you describe a situation where you had to reconcile accounts and found a significant discrepancy?
6. What tools or software have you used for financial record-keeping and report generation?

Onboarding New Clients and Staff:

7. Could you describe your process for onboarding new clients or employees?
8. How do you ensure the smooth transition of new clients and employees into the company’s system?
9. Can you provide an example of a time when you had to coordinate multiple onboardings simultaneously?

Scheduling Assistance:

10. What tools or software do you usually use for scheduling?
11. How do you manage and coordinate schedules for a large team or for multiple teams?
12. Can you describe a time when you had to handle a scheduling conflict? How did you resolve it?

Debt Collection:

13. What experience do you have with monitoring outstanding invoices and debt collection?
14. Can you describe a situation where you had to deal with a client who was consistently late on payments?
15. How do you handle the delicate nature of debt collection while maintaining good client relationships?

Phones and Distribution of Calls:

16. What experience do you have with handling a high volume of incoming calls?
17. How would you handle a situation where you received an irate call from a client or customer?
18. How do you ensure messages taken are accurate and delivered in a timely manner?

Scanning and Office Supplies:

19. Can you describe your experience with managing office supplies and inventory?
20. How do you ensure the organization and accessibility of scanned and filed documents?
21. How have you handled a situation where you ran out of a crucial office supply?

These questions should help you understand the candidate’s abilities, skills, and how they handle various situations that may arise in the role.